Cornell University

Rosemary Batt : Publications

View Rosemary Batt's selected publications below or download full text versions of articles, go to:

Below are three selected articles with a link to downloadable PDFs.

Rosemary, Hiro Nohara, and Hyunji Kwon. 2010. “Employer Strategies and Wages in New Service Activities: A Comparison of Coordinated and Liberal Market Economies." British Journal of Industrial Relations, 48(2):400-35.

Liu, Xiangmin, and Rosemary Batt. 2010. “How Supervisors Influence Performance: A Multi-level Study of Coaching and Group Management in Technology-mediated Services.” Personnel Psychology, 63, 265–98.

Doellgast, Virginia, Rosemary Batt, and Ole Sorensen. 2009. “National Differences, Institutional Change, and New Forms of Labour Market Segmentation: Evidence from European Call Centres.” Introduction to a special issue of European Journal of Industrial Relations, 15(4):1-23.

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