Professional Education

Ready to make a difference in your union, organization or company? Earn your certificate and build essential leadership, negotiation and communication skills with convenient and flexible online courses. This certificate program is an affordable and rapid-results educational experience that provides skills essential to success in your organization.

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Register for Labor Leadership Skills Certificate Program - Online

For anyone who wants to improve oral presentation skills and overcome reluctance to speak in public and gain tools for more effective presentations. This online workshop is part of the four-course Labor Leadership Skills Certificate Program and participants do not have to be online at a specific time.

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Register for Effective Communication (online)

Learn best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. Gain up-to-date information on employment laws and court cases on employment practices. Use case scenarios to apply practical implications of those laws on policies and day-to-day operations.

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Register for Employment and EEO Laws

Become the voice of your organization and influence others to do the same. Develop core capabilities to build relationships and consult internal clients. Learn techniques to guide clients in establishing goals, achieving desired outcomes, and managing expectations.

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Register for Consulting Skills for HR Professionals

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

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Register for Advanced Facilitating Conflict: Collaborative Problem Solving

Enhance critical skills for designing and implementing learning and development initiatives to advance an inclusive, equitable and accessible work environment. Acquire knowledge and tools to ensure management and employees understand the value of these initiatives. Gain experience on how to help the workforce deepen their self-awareness, engage in challenging conversations, and invest in the success and support of others. Build on techniques, models and ideas designed to drive messages and sustain key learnings to change behaviors with a more positive impact at work.

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Register for Learning and Development: Strategies for Advancing an Inclusive Work Environment

A unionizing workplace profoundly impacts managing behavior and performance. Navigate “just cause,” the role of union representation, disciplinary grievances and arbitrations. Simulate the critical breakdowns during workplace conflict and discover steps to a solution.

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Register for Performance Management in a Union Environment

Learn and practice the complete step-by-step internal investigation process. Receive extensive content related to conducting interviews, investigation techniques, determining credibility, managing bias, reaching conclusions, and implementing outcomes. Interact with expert investigators to learn best practices and acquire new skills.

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Register for Advanced Internal Investigations: Process and Application

Emotional Intelligence (EI) is the ability to harness emotions in sensing, understanding and responding adeptly to social cues in the surrounding environment. Measure your current EI level and receive coaching to improve it. Learn to use your EI to interact with others, solve problems and achieve higher performance.

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Register for Emotional Intelligence: An Edge for Leaders

Master communication and leadership skills to effectively manage employees, establish priorities and delegate responsibilities. Building awareness of team dynamics and how to engage employees through group problem-solving and decision-making. Become an effective leader with the ability to develop productive relationships and ensure alignment and collaboration.

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Register for Leadership Skills for Success: Engaging Employees and Building Teams

A full and fair investigation of alleged employee misconduct is a critical component of due process. It is therefore essential that you use the available tools and techniques when conducting an investigation.

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Register for Investigations in a Union Environment

Infuse talent management with an integrated approach to recruiting, onboarding and retention. Broaden organization effectiveness by aligning talent management with business objectives and inclusion, diversity, equity and accessibility strategies that increase innovation and reduce bias. Learn what you can do to influence policies, practices and systems.

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Register for Inclusive Strategies for Recruiting and Retaining Talent

Learn how to diagnose and manage conflict in a unionized setting from case studies from current workplaces and other participants. Explore the current drivers of conflict in the workplace and how a unionized setting creates challenges and provides opportunities. Distinguish between traditional and innovative mechanisms to resolve conflict among management, the union, and employees.

Special feature: a simulation that highlights the critical breakdowns that occur during workplace conflict and key steps to a beneficial solution. 

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Register for Conflict and Collaboration in a Union Environment

Build skills for developing impactful and engaging coaching conversations that improve team performance. Establish an understanding of when feedback discussions need to transition to a coaching relationship. Review theories for changing behavior, the importance of trust, crucial coaching elements and formulating successful development plans to enhance performance and build potential.

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Register for Feedback and Coaching: Facilitating High Impact Discussions

Learn methods for capturing key information, maintaining documentation and writing fair, neutral and effective reports. Practice taking notes, developing documentation, avoiding advocacy language, addressing comparators/credibility and writing sound conclusions. Considerations include ethical issues and attorney/client privileges. Receive a report template that will uphold findings and withstand heightened scrutiny.

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Register for Advanced Internal Investigations Reports