Last Mile Delivery Study

Do you work in the last-mile delivery industry –delivering packages or managing delivery drivers -- for UPS, FedEx, Amazon, the US Postal Service, or a local courier? If so, we want to hear from you!

If you are willing to be interviewed about your work, please complete this Qualtrics contact interest form..

If you are selected and complete an interview, we will provide a $50 gift card as compensation for your time.

Study background

Most people take for granted that they can have packages delivered to their doorstep with just a few clicks on their phone. As the demand for last-mile delivery services continues to increase, parcel delivery has become one of the fastest growing jobs in the U.S..

Researchers from the Institute for Compensation Studies at Cornell University want to understand how different companies organize the work and attract drivers. We hope to learn more about working conditions, hours, pay, and benefits at different firms.

We are interviewing drivers and managers to get the on-the-ground perspective about the challenges and opportunities in the last-mile delivery industry.

Your insights are invaluable to us, and we would greatly appreciate your participation.

If you have questions about this research, please email us at lastmiledelivery@cornell.edu.

Confidentiality and Privacy

All responses will be held in strict confidence and your participation in the survey will remain anonymous.  This means that no one, including your employer, will know that you participated in this study. Information will only be reported in an aggregated form, with no means of identifying individual responses.   We will carefully guard your privacy by assigning a unique identifier to your survey responses that does not include your name or any personal information and we will not reveal anyone’s name in anything we write or report.