Susan O'Neil is Senior Director for Administration & Operations for ILR Outreach, providing strategic leadership and operational oversight for its centers, institutes, and programs across Ithaca, New York City, and Buffalo. She partners with ILR's senior leadership to advance organizational effectiveness through administrative management, budget planning, human resources strategy, policy development, and operational improvements that support the school's outreach, research, and institutional priorities.
Susan works closely with school and program leaders to align operations with strategic goals, strengthen organizational capacity, and ensure consistent, effective administration across geographically distributed programs. As a member of the Yang-Tan Institute Core Management Team, she contributes to strategic planning and administrative leadership for a large, sponsored research portfolio, helping to enhance the systems, processes, and partnerships that support long-term success and impact.
Susan holds an MBA from Syracuse University. Before joining ILR in 2008, she worked at JPMorgan Chase and Syracuse University.